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1. The telecom network is unstable or under maintenance.
2. The network signal in your current location is weak.
3. Your phone has not refreshed its network connection for a long time.
To receive the OTP code smoothly, try the following:
• Restart your phone to refresh the network connection.
• Turn on Airplane Mode for about 20 seconds, then turn it off and try retrieving the OTP again.
If you still cannot receive the OTP code, please contact our online customer service for further assistance.
Players must claim it manually through the rebate menu **before 7:00 PM (UTC+8:00)** to have it credited into the main wallet.
- For detailed instructions, you may contact customer service for a video guide.
Example:
Total daily turnover: RM 10,000
Game: Huawei55 (Rebate rate: 10%)
Calculation:
RM 10,000 × 10% = RM 1,000
1. Go to Profile → Update Secondary Password.
2. Enter a new secondary password → Click Receive TAC.
3. Complete the change.
Important:
For account security, customer service cannot help change the secondary password.
1. Open our App or mobile web version.
2. Find the game (MEGA888 / PUSSY888 / LIONKING) and click **Start Game**.
Reminder:
If a specific app account and password are required, please contact customer service for assistance.
However, starting from the **third withdrawal**, a **2% handling fee** will be charged.
Withdrawal count resets daily at **12:00 AM (GMT+8:00)**.
• MYR (Malaysian Ringgit)
• SGD (Singapore Dollar)
• BND (Brunei Dollar)
All deposits are converted into MYR for transactions.
For SGD and BND deposits, the system will show the real-time exchange rate for confirmation.
1. Currency mismatch
Deposits and withdrawals must use the **same currency**.
Example: If deposit was in BND, withdrawal must also be to a BND account.
2. Incorrect details
Wrong name or incorrect bank account number may cause rejection.
• Share your referral link for new registrations.
• Send your unique QR code for easy scanning and sign-up.
• Use the MY QR feature to generate a custom promotion banner with your QR code for professional marketing.
General Account and Login Questions
Failed to Receive the OTP Code?
You may not receive the OTP code due to weak network signals, telecom maintenance, or your phone not refreshing its connection. Try restarting your phone, toggling Airplane Mode for 20 seconds, and attempting again. If the issue persists, contact BC55 online customer service for help.
How to Set Up a Secondary Password?
To enhance your account security, follow these steps:
- Go to Profile → Select "Update Secondary Password."
- Enter a new password → Click "Receive TAC."
- Complete the process.
Note: For privacy reasons, customer service cannot reset secondary passwords on your behalf.
Mobile User Guide
Android/iOS Browser Recommendations
For Android and iOS users, BC55 BOSSCLUB55 recommends using Google Chrome for the best gaming experience. iOS users should disable the "Block Pop-ups" option in Safari or Chrome to ensure smooth access to the platform.
How to Download MEGA888/PUSSY888/LIONKING Games
After logging into your BC55 account, navigate to the game page for MEGA888, PUSSY888, or LIONKING and click "Download Game" to install it directly.
How to Log In to MEGA888/PUSSY888/LIONKING?
Reopen the BC55 app or web version, find your selected game, and click "Start Game." Tip: If a specific app account or password is required, contact customer service for assistance.
Rebates and Rewards
What Is the Rebate Release Time and Claim Method?
Rebates are settled daily at 12:00 AM (UTC+8). Players must claim them manually via the rebate menu before 7:00 PM (UTC+8) for them to be credited to their main wallet.
How to Calculate Rebate?
Rebates are based on your total effective turnover from the previous day. The credited amount goes to your main wallet in the primary currency.
Example:
Total turnover: RM 10,000
Game: Huawei55 (10% rebate rate)
Calculation: RM 10,000 × 10% = RM 1,000
Deposits and Withdrawals
How Many Currencies Are Supported for Deposits?
BC55 BOSSCLUB55 supports deposits in MYR (Malaysian Ringgit), SGD (Singapore Dollar), and BND (Brunei Dollar). All completed deposits are converted into MYR for gameplay. Real-time exchange rates are shown for SGD and BND before confirmation.
How Many Times Can I Withdraw in a Day?
There is no daily withdrawal limit. However, starting from the third withdrawal of the day, a 2% handling fee will apply. The counter resets daily at 12:00 AM (GMT+8).
Why Was My Withdrawal Rejected?
Common reasons include:
- Currency Mismatch – Withdrawals must match the currency used for deposits.
- Incorrect Bank Details – Entering a wrong name or account number may result in rejection.
Example: Deposits in BND can only be withdrawn into a BND account.
Platform Usage and Promotions
What Promotion Methods Are Supported by BC55 BOSSCLUB55?
BC55 agents and users can promote via:
- Sharing their referral link with downlines.
- Sending their unique QR code for instant sign-up.
- Using the [My QR] feature to create customized promotion banners for efficient recruitment.
Android and iOS User Experience Optimization
Keep your browser updated and allow pop-ups for smooth gameplay. BC55 recommends Chrome for both platforms for the best performance.
Technical and Support Assistance
OTP and Network Troubleshooting
Weak connections or network congestion may delay OTP delivery. Restart your phone and retry. If the problem continues, contact customer support.
Rebate and Withdrawal Inquiry Support
For rebate crediting delays or withdrawal issues, reach out to BC55 support through live chat or WhatsApp for immediate verification and resolution.
Need More Help? Contact BC55 BOSSCLUB55 Support Anytime
For more assistance on rebates, deposits, withdrawals, or promotions, visit the BOSSCLUB www.bossclub55.com.my/faq Page or reach out to our 24/7 support team for personalized guidance.
Contact Support